SHIPPING
- Most items are ready to ship within 1-3 business days
- Custom orders can take up to a week+ depending on what is needed
- Buyers are responsible for any customs and import taxes that may apply
NOTE: with the continued random postal closures due to the pandemic, I cannot guarantee delivery to all countries. Contact me to get a custom quote before ordering
ESTIMATED SHIPPING TIMES
- North America: 2-4 weeks
- Europe: 2-6 weeks
- Australia, New Zealand and Oceania: 3-6 weeks
Note that these are estimates provided by Canada Post. They fluctuate and are not guaranteed.
*Neither my shop nor my person are responsible for delays due to customs or other official / government departments of your resident county
SENDING A GIFT?
Please note that the value and contents of all items are declared with each package. This means the price of the products will visible on the envelope. Additionally, any customs, duty or import fees are (depending on country of delivery) paid by the person receiving the package.
SHIPPING MATERIALS
From the beginning in 2012, I’ve been dedicated to being an eco-loving shop. I’m passionate about reusing materials and making my packages as environmentally friendly as they can be.
I reuse and ship with recycled materials and encourage you to re-use where you can.
CUSTOMS AND IMPORT TAXES
Each country has its own fees and laws. If you order from outside of Canada you may have to pay customs, duty or import fees to receive your package. Please make sure that these costs are acceptable to you before you place your order.
Returns & exchanges
I gladly accept returns and exchanges
(please see note below about which items are final sale).
I do my best with accurate descriptions and photos of my art, but sometimes oops happen and items don’t suit. If you’re not happy with your purchase :
- Contact me within: 5 days of delivery
- Ship items back within: 7 days of delivery
CONDITIONS OF RETURN
*Buyers are responsible for return shipping costs and any additional fees placed on shipping by your carrier / country
Refunds will only be issued via your original payment method * minus a 3.5% fee to cover PayPal costs.
Returns are issued after items have been returned to me in their original condition and with any specific packaging such a as gift boxes / ribbon / product description cards , etc.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
EXCHANGES
Item not the right energetic fit? No problem! Happy to offer an exchange for items of same or lesser value.
Items will not be sent out until the original is returned in its original condition. Please see Conditions of Return above for details.
THE FOLLOWING ITEMS CANNOT BE RETURNED OR EXCHANGED
Note that these items are FINAL SALE. Feel free to contact me if you have any questions before ordering.
- Custom or personalized orders
- Digital downloads
- Sale Items
Please CONTACT ME with any questions.